Most payroll systems require multi-factor authentication (MFA) to grant access into an account. The MFA process can be completed directly within Link. A typical MFA flow in Argyle can be seen below.
There are a few scenarios where MFA may fail, such as where the user:
- Did not complete MFA within a given period of time
- Did not provide the correct multi-factor authentication (MFA) response that was requested by the platform
- The platform permanently disabled login attempts for this payroll account due to entering an invalid MFA too many times. It only can be resolved by the user resetting MFA directly on the payroll system
- Has not configure multi-factor authentication (MFA) in their payroll platform yet (common in new payroll accounts)
In most cases, these issues can be resolved by attempting MFA again through Argyle.
In certain cases, the issue may require accessing the payroll system directly to reset MFA settings before attempting MFA again through Argyle.