An Attempted status can be caused by a Consumer struggling to connect their payroll accounts. This can occur for a few reasons:
- Incorrect login credentials (most common issue) can occur when a Consumer attempts to login to their payroll account with the wrong login information. They can reset their password from their payroll provider's login screen within Argyle or directly from their payroll provider's website. After successfully completing the reset password flow, a Consumer can connect their payroll accounts via Argyle using the new login credentials.
- Multi-factor authentication (MFA) is a requirement to login to many payroll accounts. Most multi-factor authentication issues can be resolved by asking Consumers to request a new MFA code within Argyle.
- Too many attempts. Payroll providers may limit a Consumer from accessing their account if they attempt to login too frequently certain period of time. This error can be resolved by waiting 15-30 minutes before attempting again.